[otrs] Mail to Agent

[Nils Breunese (Lemonbit)]

Munawar Zeeshan wrote:

> I want that if a ticket is generated, it not only goes to the  
> specific Queue
> but also to the email address associated with that Queue??

Agents can be notified (see the docs on notifications), but not queue  
addresses. Sending an email to the queue address would generate  
another ticket (infinite loop). E-mail notifications can be sent to  
agents.

Nils Breunese.


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