[otrs] insert a default body for Phone Calls

[Gabriele D'Andrea]

Problem solved:
I modified the file Ticket.xml in Kernel/Config/Files
adding the param <TextArea> to Ticket::Frontend::AgentTicketPhone###Body

Gabriele

----- Original Message ----- 
  From: Gabriele D'Andrea 
  To: User questions and discussions about OTRS.org 
  Sent: Tuesday, July 03, 2007 5:32 PM
  Subject: [otrs] insert a default body for Phone Calls


  Hi, another silly question :P
  I'm trying to customize Phone Calls inserting a default body text:
  it can be done in 
  Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewPhoneNew (for new tickets)
  and
  Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewPhoneOutbound (for follow-ups)

  The parameter I need to edit is Ticket::Frontend::AgentTicketPhone###Body: 
  But there's a strange mismatch:
  in ViewPhoneNew it's a TextArea Field, so that I can write an extensive default message
  in ViewPhoneOutbound is a simple Text Field, so that I can Write a single line only.

  Any feedback about this?

  -- 
  Gabriele D'Andrea
  Tel. +39 085 9431161 . Fax +39 085 9431162 . gabriele.dandrea at ecohmedia.com
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