[otrs] FTP or webserver ?

[Nils Breunese (Lemonbit)]

Julien Munch2001 wrote:

> I have configured OTRS in local without major problem and I'm now  
> trying to make it usable from the internet and I'm a little lost...
>
> I firstly wanted to install it on the website of the company but it  
> is only accessible via FTP and I don't know how to install it  
> without knowing where apache server, Mysql or Perl are installed  
> (if they are...)
> Do I have to install them in the ftp or to make a webserver ?

Usually you can upload files via FTP to a place where the webserver  
on the same machine can access them and serve them up (so agents and  
customers can use the OTRS web interface). In order to get OTRS  
running you will need more than just the ability to upload files  
though. You'll need to create a database, setup cronjobs and maybe  
install some Perl modules, etc. If that is not possible, I'm not sure  
things are going to work out.

Nils Breunese.


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