[otrs] FTP or webserver ?

[Nils Breunese (Lemonbit)]

Julien Munch2001 wrote:

> Nils Breunese wrote:
>
>> Julien Munch2001 wrote:
>>
>>> I have configured OTRS in local without major problem and I'm  
>>> now  trying to make it usable from the internet and I'm a little  
>>> lost...
>>>
>>> I firstly wanted to install it on the website of the company but  
>>> it  is only accessible via FTP and I don't know how to install  
>>> it  without knowing where apache server, Mysql or Perl are  
>>> installed  (if they are...)
>>> Do I have to install them in the ftp or to make a webserver ?
>>
>> Usually you can upload files via FTP to a place where the  
>> webserver  on the same machine can access them and serve them up  
>> (so agents and customers can use the OTRS web interface). In order  
>> to get OTRS  running you will need more than just the ability to  
>> upload files  though. You'll need to create a database, setup  
>> cronjobs and maybe  install some Perl modules, etc. If that is not  
>> possible, I'm not sure  things are going to work out.
>
> In fact I can only upload files on the distant webserver but I  
> can't work on them once they are uploaded.
> Do you tkink an upload of my files working in local in the  
> webserver and changes in the file config.pm to adapt the  
> configuration should work ?

Take a look at the installation procedure (http://doc.otrs.org/2.2/en/ 
html/c267.html) and if you can do all that needs to be done. Since  
you only have FTP access installing using a prebuilt package (http:// 
doc.otrs.org/2.2/en/html/c267.html#installation-of-prepared-packages)  
is not going to be possible. Looking at the instructions for  
installing from source (http://doc.otrs.org/2.2/en/html/x354.html)  
you'll find some things that you won't be able to do either. Editing  
Config.pm is not the only thing you need to do. Creating a user and  
group, installing required Perl modules and setting up the cronjobs,  
etc. are all not possible when you have only FTP access.

> Or the only solution is to create a local webserver and redirect  
> the URL on it ?

That should work.

Nils Breunese.


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