[otrs] Notify agents if a ticket hasn't been modified/worked for a specified time

[Nils Breunese (Lemonbit)]

Laurent Minost wrote:

> I wonder if it's possible (maybe via Generic Agent) to notify  
> agents that some tickets hasn't been modified for a specified time  
> please ?

Have you looked into escalating tickets? <http://doc.otrs.org/2.2/en/ 
html/x1463.html>

Nils Breunese
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