[otrs] re-opening tickets

[Nils Breunese (Lemonbit)]

pri pri wrote:

> i am using otrs on windows small business server 2003. i would like  
> to know if its possible to re-open closed tickets. if so how can i  
> do it??

Perform an action like sending a reply and set the next status to a  
non-closed status. You might be able to configure whether re-opening  
tickets is allowed or not, I don't remember at the moment.

Nils Breunese.


-------------- next part --------------
A non-text attachment was scrubbed...
Name: PGP.sig
Type: application/pgp-signature
Size: 186 bytes
Desc: Dit deel van het bericht is digitaal ondertekend
Url : http://lists.otrs.org/pipermail/otrs/attachments/20070730/dee60df3/PGP-0001.pgp