[otrs] Advanced filter on incoming mails

[Nils Breunese (Lemonbit)]

Gabriele D'Andrea wrote:

> some servers that we manage, are configured to send automatic  
> emails on errors: when an error occurs, a mail i s sent every 5  
> minutes.
> My boss asked me to integrate these warnings in OTRS, so that a new  
> ticket is created when an error occurs.
> So I need to filter emails coming from those specified addresses,  
> in order to prevent multiple copies of the same ticket (a new mail  
> is sent every 5 minutes until problem's solved or notification is  
> stopped).
>
> I was thinking about a filter that allows a specified address, to  
> open only 1 ticket every (say) 1 hour.
>
> Is this possible, can someone give me some guidelines about this,  
> or a better way to filter automatic mails?

Can't the monitoring software be configured to send out only one  
email per error to your OTRS queue?

Nils Breunese.


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