[otrs] Can't see my queues

[Greg Horne]

A little different, not that this should make any difference, but remove your rights from the group, update it.  The come back in and give yourself rights again.  Should not make any difference, but its worked in the past for other products.
 
 
Greg Horne
geh
gehorne

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]On Behalf Of Eugene Ventimiglia
Sent: Tuesday, June 19, 2007 11:20 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Can't see my queues



Interresting - The user I'm logged in as has r/w access to all groups, but the queue's Group attribute is "Agents" I can't see it.  When I changed the queue's Group attribute to 'users' it works.

 

Agents is valid

 

Any other ideas?

 


  _____  


From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Greg Horne
Sent: Tuesday, June 19, 2007 11:09 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Can't see my queues

 

A fast answer is Groups.  Login as an Admin and verify that you are a member of the group that the queue was made part of.

 

Greg Horne

GEH

GEHORNE

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]On Behalf Of Eugene Ventimiglia
Sent: Tuesday, June 19, 2007 10:53 AM
To: otrs at otrs.org
Subject: [otrs] Can't see my queues

Hello All - 

 

I logged into my otrs system today to see no tickets, and on closer examination, realized that I can't see some of my queues.  What would determine who can see which queues? 

 

--e

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