[otrs] Can't see my queues

[Gabriele D'Andrea]

so it should be a problem of group membership:
you must be sure to assign yourself permission on the group linked to the 
queue you want to see.

Gabriele

----- Original Message ----- 
From: "Eugene Ventimiglia" <eventi at zingy.com>
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Sent: Tuesday, June 19, 2007 5:40 PM
Subject: RE: [otrs] Can't see my queues


I thought of that too, but the queues I can't see also don't appear in
the My Queues control.

> -----Original Message-----
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf
Of
> Nils Breunese (Lemonbit)
> Sent: Tuesday, June 19, 2007 11:27 AM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] Can't see my queues
>
> Eugene Ventimiglia wrote:
>
> > I logged into my otrs system today to see no tickets, and on closer
> > examination, realized that I can't see some of my queues.  What
> > would determine who can see which queues?
>
> Each agent can set his/her queues in his/her preferences. Log in,
> click Preferences and select all queues you want to see under 'My
> Queues'.
>
> Nils Breunese.
>

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