[otrs] Viewing all tickets in a queue

[Gabriele D'Andrea]

> 1) Is it possible to see all tickets in a queue? At present when
> a ticket in the 'systems' queue is owned by another member,
> I can't see it.

You can do a Search, or you could enable Status/View from the Sysconfig

Hope this helps...

Gabriele


----- Original Message ----- 
From: "Mark Moore" <mmoore at ucar.edu>
To: <otrs at otrs.org>
Sent: Saturday, June 23, 2007 12:19 AM
Subject: [otrs] Viewing all tickets in a queue


> Hi,
> 
> I'm thinking about switching our helpdesk to OTRS, but I have
> two questions about the web interface.
> 
> 1) Is it possible to see all tickets in a queue? At present when
> a ticket in the 'systems' queue is owned by another member,
> I can't see it.
> 
> 2) Is is possible to all queues that I'm a member of listed on
> the same line as the "My Queues" line, regardless of the
> ticket status in those queues?
> 
> TIA
> 
> -- 
> 
> Mark
> --0-
> ----------------------------------------------------------------------
> Mark Moore
> UCAR/NCAR/CGD mmoore at ucar.edu
> 1850 Table Mesa Drive (W) 303 497-1338
> Boulder, CO 80305 (F) 303 497-1324
> 
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