[otrs] Pending on customer

[Steven Carr]

Hi people,

Is it possible within OTRS to configure a "pending on customer" e.g. you
are waiting for them to do something and get back to you. A bonus would
be the ability to send them a "nag" email on a scheduled basis saying
that the call is pending on them and sending the message text that was
entered into the pending note.

Thanks

Steve

-- 
 Steven Carr
 Engineer - Khipu Networks Ltd.
 support at khipu-networks.com - www.khipu-networks.com
 Secure - Compliant - Infrastructure
--

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