[otrs] Pending on customer

[Steven Carr]

The only options I have in the Pending screen are "pending auto close+",
"pending auto close-" and "pending reminder"

Does customer pending need to be enabled somewhere and does this send a
"nag" email?

Thanks



Gabriele D'Andrea wrote:
> Yeah, you sholud change ticket state ti Customer pending
> 
> 
> ----- Original Message ----- From: "Steven Carr"
> <s.j.carr at khipu-networks.com>
> To: <otrs at otrs.org>
> Sent: Sunday, June 24, 2007 10:15 PM
> Subject: [otrs] Pending on customer
> 
> 
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 Steven Carr
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