[otrs] Pending on customer

[Steven Carr]

"Pending reminder" is a reminder for the Agent, not the Customer.

I don't want to waste staff time sending out customer reminders when the
staff get reminded by OTRS, I want OTRS to remind the customer itself.

Steve


Gabriele D'Andrea wrote:
> Well,
> it's the pending reminder option (having installed italian translation,
> I didn't remember english terminolgy)
> 
> Gabriele
> 
> 
> ----- Original Message ----- From: "Steven Carr"
> <s.j.carr at khipu-networks.com>
> To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
> Sent: Sunday, June 24, 2007 10:47 PM
> Subject: Re: [otrs] Pending on customer
> 
> 
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-- 
 Steven Carr
 Engineer - Khipu Networks Ltd.
 support at khipu-networks.com - www.khipu-networks.com
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