[otrs] Auto Response from email setup

Raushan Mustafin raushan.mustafin at edatasite.com
Mon Jun 25 14:17:02 GMT 2007


Hi,

I have setup an Autoresponse message to be sent to the customers
automatically, when a new ticket is created. However, I want it to be
sent from email address, other than the "Systemaddress" specified for
the queue. I created another email address in the system and specified
it in the "Auto Response From:" field in when setting up the
Autoresponse.

The Autoresponse is working but it is still sending emails from the
"Systemaddress" and not the "Auto Response From:" email address.

Could you please advise how I can resolve this?

Many thanks!
Raushan

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