[otrs] Software error

[Miguel Silva Costa]

Hey

Yes, dns is working with no problems.  This machine is our secondary name server.


root at hosting3 [~]# service named start
Starting named:                                            [  OK  ]
root at hosting3 [~]# dig @82.102.6.17 webhs.pt

; <<>> DiG 9.2.4 <<>> @82.102.6.17 webhs.pt
; (1 server found)
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 10896
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;webhs.pt.                      IN      A

;; ANSWER SECTION:
webhs.pt.               14400   IN      A       82.102.6.17

;; AUTHORITY SECTION:
webhs.pt.               86400   IN      NS      ns2.webhs.pt.
webhs.pt.               86400   IN      NS      ns1.webhs.pt.

;; ADDITIONAL SECTION:
ns1.webhs.pt.           14400   IN      A       82.102.6.24
ns2.webhs.pt.           14400   IN      A       82.102.6.32

;; Query time: 0 msec
;; SERVER: 82.102.6.17#53(82.102.6.17)
;; WHEN: Mon Jun 25 17:54:12 2007
;; MSG SIZE  rcvd: 110



  ----- Original Message ----- 
  From: LQ Marshall 
  To: 'User questions and discussions about OTRS.org' 
  Sent: Monday, June 25, 2007 5:02 PM
  Subject: RE: [otrs] Software error


  Don't know for certain but looking at the error message it give the hint that the error is related to DNS.  Is the server able to resolve DNS (MX & A) queries?  My first look is whether name server resolution is functioning.

  LQ



----------------------------------------------------------------------------
    From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Miguel Silva Costa
    Sent: Monday, June 25, 2007 11:37 AM
    To: User questions and discussions about OTRS.org
    Subject: Re: [otrs] Software error


    Hello again


    I am sorry to repeat myself, but we are unnable to reply to our customers using OTRS, so we are having big problems. Doesn't anyone know how to solve this?


    Thank you for your time

      ----- Original Message ----- 
      From: Silva Costa 
      To: otrs at otrs.org 
      Sent: Sunday, June 24, 2007 6:42 PM
      Subject: [otrs] Software error


      Hi All


      When I try to Reply to a ticket I get this:

      Software error:
      Modification of a read-only value attempted at /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47. 
      For help, please send mail to the webmaster (root at localhost.localdomain), giving this error message and the time and date of the error. 


      We have been using OTRS for more than 3 months now, with no problem. Today we got this, with no aparent motive.

      Does anyone know how to fix this?

      Thank you,
      Miguel


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