[otrs] Re: Hide some queues

[Shawn Beasley]

Carlos Oyarzabal schrieb:
> Thanks thanks thanks a lot !!!
>  
> Carlos,
> 
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> *De:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *En nombre de 
> *Marcus Dennis
> *Enviado el:* Lunes, 25 de Junio de 2007 11:40 a.m.
> *Para:* User questions and discussions about OTRS.org
> *Asunto:* RE: [otrs] Hide some queues
> 
> We accomplished this by enabling Customer User Group support under 
> Sysconfig, associating Customer Users with the ‘users’ group, then 
> making appropriate queues (e.g. Junk, Postmaster, Hidden) grouped to 
> ‘admin’.
> 
>  
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> *From:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *On Behalf 
> Of *Carlos Oyarzabal
> *Sent:* Sunday, June 24, 2007 7:02 PM
> *To:* otrs at otrs.org
> *Subject:* [otrs] Hide some queues
> 
>  
> 
> Hi list,
> 
>  
> 
> As you know, there are some queues as default (Junk, Postmaster...), all 
> of theme are useful, but I would like to hide from the user customer 
> interface, keeping only the work queues (supportsoft, supporthard, etc). 
> Just hide; the queue must to keep working.
> 
>  
> 
> Any ideas?
> 
>  
> 
> Thanks a lot
> 
>  
> 
> Carlos,
> 
>  
> 
>  
> 
>  
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>  
> 
> 
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Hey Carlos,

this will cause a problem if the users will require to update a ticket 
that is in a queue where there are no r/w for thier user.

I accomplished this in that that I manually defined the queues that can 
be seen by a customer.

Then with the customer user groups, it is possible to prevent the users 
from writing to a ticket, but still being able to see it.

I hope this helps as well.

--Shawn