[otrs] Re: Tickets shown on "my queues" view

[Shawn Beasley]

Jesús M. Navarro schrieb:
> Hi all:
> 
> "My queues" view shows by default all open tickets, including those pending 
> autoclose.  Is there any config param so I can tell explicitly what states I 
> want to see on the "My queue" view? (the same goes valid for other views like 
> i.e. "blocked tickets"; for the most part I don't want to see "pending auto" 
> tickets except if explicitly looking for them, since the system is already 
> properly managing them).

I am not sure how your queue structure is setup, but you could make new 
queues for such states and then just move the ticket by statechange to a 
new queue which is not a part of your My Queues preference.

The other option is to use the locking function, which allows you to 
show your tickets depending on a couple of filter options.

I hope this has helped a little.

--Shawn