[otrs] Re: Can't see my queues

[Shawn Beasley]

Gabriele D'Andrea schrieb:
> so it should be a problem of group membership:
> you must be sure to assign yourself permission on the group linked to 
> the queue you want to see.
> 
> Gabriele
> 
> ----- Original Message ----- From: "Eugene Ventimiglia" <eventi at zingy.com>
> To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
> Sent: Tuesday, June 19, 2007 5:40 PM
> Subject: RE: [otrs] Can't see my queues
> 
> 
> I thought of that too, but the queues I can't see also don't appear in
> the My Queues control.
> 
>> -----Original Message-----
>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf
> Of
>> Nils Breunese (Lemonbit)
>> Sent: Tuesday, June 19, 2007 11:27 AM
>> To: User questions and discussions about OTRS.org
>> Subject: Re: [otrs] Can't see my queues
>>
>> Eugene Ventimiglia wrote:
>>
>> > I logged into my otrs system today to see no tickets, and on closer
>> > examination, realized that I can't see some of my queues.  What
>> > would determine who can see which queues?
>>
>> Each agent can set his/her queues in his/her preferences. Log in,
>> click Preferences and select all queues you want to see under 'My
>> Queues'.
>>
>> Nils Breunese.
>>
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> =http://www.otrs.com/
> 
> 
> 
> 
> 
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
> 

I have made an interesting discover in my next relase cycle of otrs in 
our company. This type of invisiblity can be caused when a status is set 
to inactive.

example: open set to invalid

all ticket with the status open will be invisible.

Try searching for a valid ticket.

I hope this helped.

--Shawn