[otrs] Re: New Message/Caching Problem

[Shawn Beasley]

Maurice James Ny schrieb:
> You have to perform an action on the ticket. i.e. Add a not or send an 
> email for the new message count to go away.
> 
>  
> 
> ------------------------------------------------------------------------
> 
> *From:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *On Behalf 
> Of *Chris Trolitsch
> *Sent:* Monday, June 18, 2007 6:40 PM
> *To:* otrs at otrs.org
> *Subject:* [otrs] New Message/Caching Problem
> 
>  
> 
> Hope someone out there can help.  Running 2.1.4 (Linux) and for some odd 
> reason my New Message counts are not going down once I either zoom into 
> the ticket to read the response.  It only seems to reduce the number if 
> I act upon the ticket/change state etc and sometimes not even then.  As 
> a newbie to the OTRS system I am a bit at a loss, I have scowered the 
> docs and last couple months on the list.  Thoughts, maybe I am just 
> missing something right in front of me :(
> 
> Chris Trolitsch – QA/Support Manager with
> Semotus Systems, Vancouver Division
> 
> 
> ------------------------------------------------------------------------
> 
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Alternatively there is an option where you can tell the count to go down 
  after viewing.

Config Options: Ticket -> Core::Ticket
	->Ticket::NewMessageMode set to ArticleSeen

Then when you click on Zoom your new message count will be reduced by 1

I hope this helped you.

--Shawn