[otrs] Re: Ticket Zoom View

[Nils Breunese (Lemonbit)]

Samphan Raruenrom wrote:

> Nils Breunese (Lemonbit) wrote:
> > tatat tanakanok wrote:
> >> OTRS's Ticket Zoom View shows only one message in this page.
> >> I would like the OTRS's Ticket Zoom View to show all messages in  
> the
> >> ticket in one page.
> > The ticket zoom is especially there for zooming in on a single  
> ticket.
> > If you want to see all messages in one page you can click the Queues
> > button and then click on the number after 'All tickets'. You can  
> also
> > enable the StatusView button which will give you a more compact  
> overview
> > of all messages.
>
> Tatat's question may be a bit confusing.
> What we want is to let users see all the "replies" in a ticket.
> The users want to see all the replies/bodies of a ticket, not just
> the latest reply and the hierarchy of links on the top part
> as in the ticket zoom view now.
> I think this is the normal behavior in Trac and
> Bugzilla/Issuezilla, isn't it.

Ok, there is a setting in OTRS to get that behavior.

SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom ->  
Ticket::Frontend::ZoomExpand: yes.

Nils Breunese.
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