[otrs] Software error

[Eddie Bindt]

On 28-jun-2007, at 17:55, Gerhard Weber wrote:

> Hi Eddie,
>
>>> This error was apparently found to be the result of updating PERL.
>
>> BUT, as my otrs runs on a shared webserver, my provider refuses to
> downgrade perl and tels me to fix my own
>> problems ... :-(
>
>>> Restoring question.pm and base.pm to a pre-upgrade version resolved
>>> the issue for the other poster.
>
> So thats the Perl standard modules Net::DNS::Question and
> Net::DNS::Resolver::Base.
> They are located somewhere in your perl path. That is your provider's
> perl path, where you can't change anything.
>
> So you could try to
> * create the directories Kernel/cpan-lib/Net/DNS/Resolver/
> * get old, working versions of these two files (from cpan.org),
> * copy them to Kernel/cpan-lib/:
>   * Kernel/cpan-lib/Net/DNS/Question.pm
>   * Kernel/cpan-lib/Net/DNS/Resolver/Base.pm

Thanks for the suggestion,
I did as you suggested and got the 610 versions from CPAN ...
No luck, still the same error, I guess the webserver still gets the  
global modules ...
As I am not a perl "guru", do you have any suggestions to put these  
"old" modules to work ?

Eddie


>
> I think that should work.
> You could try to find out which versions you are using with these  
> lines
> in index.pl:
>
> use Net::DNS::Question;
> warn "Net::DNS::Question: version $Net::DNS::Question::VERSION\n";
> warn "Net::DNS::Resolver::Base: version
> $Net::DNS::Resolver::Base::VERSION\n";
>
> I'm using version 610 of both modules. Cpan says current versions are
> 630 and 659.
>
> Hope that helps.
>
> Gerhard
>