[otrs] Re: Ticket Zoom View

[Nils Breunese (Lemonbit)]

Samphan Raruenrom wrote:

> On 6/29/07, Nils Breunese (Lemonbit) <nils at lemonbit.nl> wrote:
>> Samphan Raruenrom wrote:
>>
>> > On 6/28/07, Nils Breunese (Lemonbit) <nils at lemonbit.nl> wrote:
>> >> Samphan Raruenrom wrote:
>> >> > Nils Breunese (Lemonbit) wrote:
>> >> > What we want is to let users see all the "replies" in a ticket.
>> >> > The users want to see all the replies/bodies of a ticket, not  
>> just
>> >> > the latest reply and the hierarchy of links on the top part
>> >> > as in the ticket zoom view now.
>> >> > I think this is the normal behavior in Trac and
>> >> > Bugzilla/Issuezilla, isn't it.
>> >>
>> >> Ok, there is a setting in OTRS to get that behavior.
>> >> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom ->
>> >> Ticket::Frontend::ZoomExpand: yes.
>> >
>> > Nice. Thanks.
>> > That works for the admins now.
>> > How about the customers?
>> > I want them to be able to see the tickets in this way?
>> > I don't see the configuration for this in
>> > SysConfig -> Ticket -> Frontend::Customer::Ticket::ViewZoom
>>
>> I don't know, we don't use the customer interface. But if this
>> setting is not available there you might want to file a bug report
>> with OTRS.
>
> Anyone know a way?

A way to let customers see the expanded tickets? No, I don't.
A way to file a bug report? Yes, <http://bugs.otrs.org/>.

Nils Breunese.
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