[otrs] Software error

[Eddie Bindt]

On 28-jun-2007, at 21:41, Eddie Bindt wrote:

>
> On 28-jun-2007, at 17:55, Gerhard Weber wrote:
>
>> Hi Eddie,
>>
>>>> This error was apparently found to be the result of updating PERL.
>>
>>> BUT, as my otrs runs on a shared webserver, my provider refuses to
>> downgrade perl and tels me to fix my own
>>> problems ... :-(
>>
>>>> Restoring question.pm and base.pm to a pre-upgrade version resolved
>>>> the issue for the other poster.
>>
>> So thats the Perl standard modules Net::DNS::Question and
>> Net::DNS::Resolver::Base.
>> They are located somewhere in your perl path. That is your provider's
>> perl path, where you can't change anything.
>>
>> So you could try to
>> * create the directories Kernel/cpan-lib/Net/DNS/Resolver/
>> * get old, working versions of these two files (from cpan.org),
>> * copy them to Kernel/cpan-lib/:
>>   * Kernel/cpan-lib/Net/DNS/Question.pm
>>   * Kernel/cpan-lib/Net/DNS/Resolver/Base.pm
>
> Thanks for the suggestion,
> I did as you suggested and got the 610 versions from CPAN ...
> No luck, still the same error, I guess the webserver still gets the  
> global modules ...
> As I am not a perl "guru", do you have any suggestions to put these  
> "old" modules to work ?

Some digging around in perl module land told me that this is not  
going to work ...
Perl is always preferring system modules above local modules.
In the index.pl both extra local dirs are "pushed" onto @INC ... and  
as push means "apend", local modules with the same name as global  
modules wil never be used ...

SO, back to zero ...

>> I think that should work.
>> You could try to find out which versions you are using with these  
>> lines
>> in index.pl:
>>
>> use Net::DNS::Question;
>> warn "Net::DNS::Question: version $Net::DNS::Question::VERSION\n";
>> warn "Net::DNS::Resolver::Base: version
>> $Net::DNS::Resolver::Base::VERSION\n";

This doesn't give any output at all on my system ...

>> I'm using version 610 of both modules. Cpan says current versions are
>> 630 and 659.
>>
>> Hope that helps.
>>
>> Gerhard

Any suggestion is welcome,

Eddie