[otrs] The customer survey tool & SYSTEM ADDRESS!!!

[Peter van Beugen]

you can just add one ore more sytem e-mail adresses
and you choose one off those e-mail adresses in the queue set up
so you can have different queues with different respons e-mail adresses
 

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Van: otrs-bounces at otrs.org namens Angella Ford
Verzonden: vr 29-6-2007 20:11
Aan: otrs at otrs.org
Onderwerp: [otrs] The customer survey tool & SYSTEM ADDRESS!!!



I'm setting up the OTRS Ticket system at my office at my office as an HELP
Desk system, still trying to figure it out...

I  have a couple of issues:

1.  when i am composing an email to send it keeps giving me the email
address as otrs at localhost. can you please let me know were i go to change
this email address, i thought it was in ADMIN::System Address; i put in the
email address i want to use there and made the localhost one invalid but
every time i test the compose or fwd it keeps giving me the otrs at localhost.

2. In the Package Manager, i have installed (i think) the survey package, my
question is how do deploy the survey questionair i setup so others can
see/use it?????

3. I am running otrs ticket system on a windows xp machine, is there any
drawbacks to this i should be aware of, such as apache server/mysql hangup
on me, have not encountered any such issues yet but they i a have not setup
the entire thing as yet.

Angella

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