[otrs] Forward verbatim articles on notification?

[Rui Lopes]

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Hello,

How can I configure OTRS to forward the verbatim ticket article that was
sent (either by email or the web interface) by the customer or agent?
Like a mailing list software (of course, modifying the subject -- and
probably other email fields -- to contain the ticket ID on the subject).

Please note that I known how to change the template for each types of
notification using the "Notification Management" page, but I'm not
seeing how can I just forward the email like I've said above.


TIA!

Best regards,
Rui Lopes
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