[otrs] Reporting

[Akis]

Hi.
I have the same need with you. I need some good reporting. I started using SYbase infomaker. It is a bit complicated but once you manage to make a report, the others are easy
 
By

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Από: otrs-bounces at otrs.org εκ μέρους Jason B. Loven
Αποστολή: Τετ 28/2/2007 10:41 μμ
Προς: User questions and discussions about OTRS.org
Θέμα: [otrs] Reporting



Is anyone doing anything cool with reporting etc? We're mostly using OTRS just for it's ticket management capabilities and I have really dug into reporting on it very much other than some basic custom MySQL queries I wrote a while back. I was wondering if anyone had more advanced stuff. For example something that could show reports on tickets open per day/week, avg/week, avg time to completion, etc.

 

Thank you,
Jason Loven
Manager - Technical Services Department

Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven at cainetserv.com
Web: http://www.cainetserv.com/

 

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