[otrs] top posting

[Tabitha Stang]

Hi,

 

My company is evaluating OTRS for use.  Unfortunately I've run into a major
problem.  When I answer a test mail, the format is so:

 

=================================

[salutation I created]

 

[body of the customer mail]

 

[OTRS response that I chose]

 

[OTRS predefined signature I created]

=================================

 

We need the format order to be "top-posted" as below:

 

=================================

[salutation I created]

 

[OTRS response that I chose]

 

[OTRS predefined signature I created]

 

[body of the customer mail]

=================================

 

How do we change this? 

 

Thanks!

 

Tabitha Stang

cleverbridge AG

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