[otrs] top posting

[Salvador Manzo]

Tabitha,
Are you using pre-canned responses, auto-responses or notifications?  Those
are the three possible areas where you would need to modify the response
template, I believe.


On 3/1/07 06:13, "Tabitha Stang" <stang at cleverbridge.com> wrote:

> Hi,
>  
> My company is evaluating OTRS for use.  Unfortunately I¹ve run into a major
> problem.  When I answer a test mail, the format is so:
>  
> =================================
> [salutation I created]
>  
> [body of the customer mail]
>  
> [OTRS response that I chose]
>  
> [OTRS predefined signature I created]
> =================================
>  
> We need the format order to be ³top-posted² as below:
>  
> =================================
> [salutation I created]
>  
> [OTRS response that I chose]
>  
> [OTRS predefined signature I created]
>  
> [body of the customer mail]
> =================================
>  
> How do we change this?
>  
> Thanks!
>  
> Tabitha Stang
> cleverbridge AG
> 
> 
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-- 
Salvador Manzo  [ 620 W. 35th St  €  Los Angeles, CA 90089   e.
manzo at usc.edu ]
Auxiliary Services IT, Datacenter
University of Southern California
818-612-5112
"The secret of happiness is freedom, and the secret of freedom is courage".
Pericles' Funeral Oration (431 BC)

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