[otrs] OTRS on Apache2, RHEL4 x86_64, HELP!

[Andrew Bergman]

Hi,

I have been trying to install OTRS on our RHEL4 x86_64 server which is 
running Apache 2 with a stock configuration customised from the standard 
conf file.

I have tried the standard otrs.conf file provided by the otrs RPM 
however it breaks the webserver with an "internal server error"

The error I get in the httpd error log is:

[Fri Mar 02 11:31:12 2007] [error] [client 203.55.171.107] Can't locate 
object method "dir_config" via package "Apache::RequestRec" at 
/usr/lib/perl5/site_perl/5.8.5/Apache/Reload.pm line 51.\n

the config file is:

==================================================
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache::Reload
PerlInitHandler Apache::Reload

# set mod_perl2 options
<Location /otrs>
#  ErrorDocument 403 /otrs/customer.pl
  AllowOverride None
  ErrorDocument 403 /otrs/index.pl
  SetHandler  perl-script
  PerlHandler ModPerl::Registry
  Options +ExecCGI
  PerlOptions +ParseHeaders
  Order allow,deny
  Allow from all
</Location>

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
    AllowOverride None
    Order allow,deny
    Allow from all
</Directory>

# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400

==================================================

Hashing out the lines:
PerlModule Apache::Reload
PerlInitHandler Apache::Reload

Allows the server to work again however OTRS still gives Internal Server 
Error with the errorlog showing:

[Fri Mar 02 11:32:44 2007] [error] [client 203.55.171.107] failed to 
resolve handler `ModPerl::Registry': Can't locate object method 
"request" via package "Apache" at /usr/lib/perl5/5.8.5/CGI/Carp.pm line 
496.\nBEGIN failed--compilation aborted at 
/usr/lib64/perl5/site_perl/5.8.5/x86_64-linux-thread-multi/ModPerl/Registry.pm 
line 26.\nCompilation failed in require at (eval 84) line 3.\n, referer: 
http://pegasus.microlistics.com.au/

Can anyone assist?????

-- 

Andrew Bergman
Systems Administrator
Microlistics Pty Ltd
Direct: +61 3 8329 2050
Mobile: +61 411 706 713
Fax:  +61 3 9326 7588
e-mail:  andrew.bergman at microlistics.com.au
--------------------------------------
"It is the way of the world, Baldrick - the abused always kick downwards. I am annoyed, and so I kick the cat... the cat pounces on the mouse, and finally, the mouse bites you on the behind."