AW: [otrs] top posting

[Tabitha Stang]

Hi,

 

I’m using „pre-canned responses” (using the “response” part of the admin
section of OTRS), but it would be good to know how to modify all three in
case I use the other two in the future.

 

Thanks!

Tabitha

 

  _____  

Von: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Im Auftrag von
Salvador Manzo
Gesendet: Donnerstag, 1. März 2007 19:49
An: User questions and discussions about OTRS.org
Betreff: Re: [otrs] top posting

 

Tabitha,
Are you using pre-canned responses, auto-responses or notifications?  Those
are the three possible areas where you would need to modify the response
template, I believe.


On 3/1/07 06:13, "Tabitha Stang" <stang at cleverbridge.com> wrote:

Hi,
 
My company is evaluating OTRS for use.  Unfortunately I’ve run into a major
problem.  When I answer a test mail, the format is so:
 
=================================
[salutation I created]
 
[body of the customer mail]

[OTRS response that I chose]
 
[OTRS predefined signature I created]
=================================
 
We need the format order to be “top-posted” as below:
 
=================================
[salutation I created]
 
[OTRS response that I chose]
 
[OTRS predefined signature I created]
 
[body of the customer mail]
=================================
 
How do we change this? 
 
Thanks!
 
Tabitha Stang
cleverbridge AG

  _____  

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-- 
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manzo at usc.edu ]
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