[otrs] Intermittent 500 errors with OTRS 2.1.5 under Debian ISPConfig

[Nils Breunese (Lemonbit)]

Reda Sadki wrote:

> When I try to use the apache2-httpd-new.include.conf file in conf.d,
> Apache won't start unless I comment out these lines.
>
> # Apache::Reload - Reload Perl Modules when Changed on Disk
> #PerlModule Apache2::Reload
> #PerlInitHandler Apache2::Reload
> #PerlModule Apache2::RequestRec

What is the error message? Something in the logs?

> Does this tell you anything about what is wrong with my Perl/Apache
> installation that might be causing the 500 errors?

I think I remember you might need to change Apache2:: to Apache:: on  
some distro's, I'm not sure though. I use the config below myself  
with OTRS 2.1.5 on Apache 2 on CentOS 4.

Nils Breunese.

# --
# added for OTRS (http://otrs.org/)
# --

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache::Reload
PerlInitHandler Apache::Reload

# set mod_perl2 options
<Location /otrs>
#  ErrorDocument 403 /otrs/customer.pl
   AllowOverride None
   ErrorDocument 403 /otrs/index.pl
   SetHandler  perl-script
   PerlHandler ModPerl::Registry
   Options +ExecCGI
   PerlOptions +ParseHeaders
   Order allow,deny
   Allow from all
</Location>

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
     AllowOverride None
     Options +ExecCGI -Includes
     Order allow,deny
     Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
     AllowOverride None
     Order allow,deny
     Allow from all
</Directory>
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