[otrs] How to prevent agent 'ownerupdate' notification

[Christophe Pouillet]

Hi list,

I've set up a generic agent job to detect ticket follow up messages,
change 'ticket state' from 'new' to 'open' (because otrs does not do it
automatically )
and change owner from 'root at localhost' to 'support' agent.

Running the job, otrs sends an 'Ownerupdate' agent notification to
'support' agent because of ownership change.
I don't want this notification being fired up by otrs.
This agent preferences are set to no notification except for new tickets.

Does anyone could show me a way to stop this automatic notification ?

Thx


*Christophe Pouillet*

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