[otrs] Migrating from 1 OTRS install to another

[James Dehnert]

Is there a recommended method of migrating data from 1 OTRS install  
to another?  What I have is the following...

1 existing OTRS install at a customer site
1 new OTRS install, with some data, at my site

We want to consolidate all of our customer trouble tracking onto 1  
OTRS instance, so I am curious if there is an preferred method of  
extracting all the data from the older single client ITRS install and  
importing all of that data into the new multi client install.

If not, we will just cut them over, but both the customer, and we,  
would like to preserve the data if possible.

Thanks,
     Zeke

--
James "Zeke" Dehnert
mailto:jdehnert at norcalnetworks.com
Phone: +1 707.546.6620 x602 Fax: +1 707.324.8043
"Life is racing, everything else is just waiting"