[otrs] Error: ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var, NLS settings, permissions, etc[..]

[Andrew Bergman]

Hi OTRS peoples,

I am getting the following error from OTRS when I load it up in a browser:

ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Mon Mar  5 16:34:01 2007

Message: ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var, NLS settings, 
permissions, etc.

Traceback (14104):
   Module: Kernel::System::DB::new (v1.57) Line: 172
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 145
   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47

We have checked and the otrs user has all the necessary Oracle env 
settings ie ORACLE_HOME, ORACLE_BASE, LD_LIBRARY_PATH, however it 
doesn't seem to like something. 

Anyone able to assist?

-- 

Andrew Bergman
Systems Administrator
Microlistics Pty Ltd
Direct: +61 3 8329 2050
Mobile: +61 411 706 713
Fax:  +61 3 9326 7588
e-mail:  andrew.bergman at microlistics.com.au
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"It is the way of the world, Baldrick - the abused always kick downwards. I am annoyed, and so I kick the cat... the cat pounces on the mouse, and finally, the mouse bites you on the behind."