[otrs] Problem restoring on Ubunto 6.06 LTS

Dirk Cleenwerck dirk.cleenwerck at useitgroup.com
Mon Mar 5 12:29:53 GMT 2007


I seem to be unable to restore a backup to a testserver.
I made my backup on our main server using backup.pl, and that seemed to 
work fine.
I then started up a vmware session with an earlier backup of the project 
and tried to restore the current backup on this vmware session.
I am using Ubuntu 6.06 LTS and OTRS 2.1.1.
On the vmware session I can access the old OTRS system (same version 
2.1.1, just without my personalisation and without all user 
configurations) without any problems.
When I try to restore I use this instruction :
./restore.pl -b /home/dirk/backup/2007-02-23_11-03 -d /usr/share/otrs/
the backup folder is named 2007-02-23_11-03
OTRS on Ubuntu is installed in /usr/share/otrs
When I hit "enter", I get the following on screen.
Restore /home/dirk/backup/2007-02-23_11-03/Config.tar.gz ...
Got no LogObject! at /usr/share/otrs/Kernel/System/Time.pm line 70, 
<PRODUCT> line 4.

That's where it stops
I've tried the docs and google, but no luck at finding what could be 
causing this.

Any ideas ?

Thanks in advance.

Dirk Cleenwerck
Chief programmmer
Useitgroup NV


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