[otrs] Truncated upload

[Andy Lubel]

What is your max_allowed packet in your DB daemon?  Even though you use
the file system to store files, they still first go through the
web_upload_cache table before placed on the local file system.


If you are using MySQL its in the my.cnf file and a normal value is
something between 8-16mb.

HTH,

Andy Lubel

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Luca Martella
Sent: Monday, March 05, 2007 6:17 AM
To: otrs
Subject: [otrs] Truncated upload

05-03-2007

Hello all! I'm Luca from Italy. We have OTRS correctly configured on a
windows platform and we have a problem: all the files attached to a
ticket are truncated! Sometimes it truncated only 16 bytes, other times
even 20-30 kbytes. We use the file system to store the files.

Does anyone have suggestions for this issue?

Thanks in advance

Luca Martella
		Unilab S.r.l. Development Team
		luca.martella at unilabsrl.it



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