[otrs] Error: ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var, NLS settings, permissions, etc[..]

[Andrew Bergman]

Cheers for the reply Andy,

I would test that if I knew how. I am quite new to all this.

Andy

Andy Lubel wrote:
> I would investigate the perl modules to make sure you can connect to a
> database with apache and mod_perl.  Have you tried that?
>
> -Andy 
>
> -----Original Message-----
> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
> Andrew Bergman
> Sent: Monday, March 05, 2007 12:39 AM
> To: otrs at otrs.org
> Subject: [otrs] Error: ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var,
> NLS settings, permissions, etc[..] 
>
> Hi OTRS peoples,
>
> I am getting the following error from OTRS when I load it up in a
> browser:
>
> ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Mon Mar  5 16:34:01 2007
>
> Message: ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var, NLS settings,
> permissions, etc.
>
> Traceback (14104):
>    Module: Kernel::System::DB::new (v1.57) Line: 172
>    Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 145
>    Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
>
> We have checked and the otrs user has all the necessary Oracle env
> settings ie ORACLE_HOME, ORACLE_BASE, LD_LIBRARY_PATH, however it
> doesn't seem to like something. 
>
> Anyone able to assist?
>
>   

-- 

Andrew Bergman
Systems Administrator
Microlistics Pty Ltd
Direct: +61 3 8329 2050
Mobile: +61 411 706 713
Fax:  +61 3 9326 7588
e-mail:  andrew.bergman at microlistics.com.au
--------------------------------------
"It is the way of the world, Baldrick - the abused always kick downwards. I am annoyed, and so I kick the cat... the cat pounces on the mouse, and finally, the mouse bites you on the behind."