[otrs] Re: Troubles posting emails as tickets (receiving mails)

[Nils Breunese (Lemonbit)]

Tonatiuh Medina wrote:

> I did some research, and I found that is procmail (used  
> with .procmailrc provided) which pipes the mails into  
> Postmaster.pl, which then post them into the app (otrs). And not a  
> daemon process as I previously thought.

There are two possibilities: procmail piping the mail into  
Postmaster.pl or a cronjob using PostmasterPOP3.pl that fetches mail  
from a mailbox every couple of minutes. Do you know which of those  
two methods you're using?

See chapter "7.1 Receiving emails" in the docs for more info: http:// 
doc.otrs.org/2.1/en/html/x1215.html

Nils Breunese.
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