AW: RE: [otrs] Truncated upload

[Luca Martella]

06-03-2007

Hello Thomas,

yes i've checked it! The problem still remains even with files with simple names like "DSCN8786.zip"...

To andy:

> Yes, us american companies don't experience the joy of umalots so I wouldn't be much help there :) 

Lool we're a italian company with a lot of foreign customer from turkey, russia and even saudi arabia! At the moment I didn't gave to them the login to the OTRS! I hope it will work fine with their own languges... if not i will have to ask them to send files with only latin names... :)

Luca Martella
		Unilab S.r.l. Development Team
		luca.martella at unilabsrl.it

======= At 05-03-2007, 16.43.45 you wrote: =======

>Hello Luca,
>
>Have you checked the attachments in the file system under
>/OTRS_HOME/var/article/<year>/<month>/<day>/<articlenumber> ?
>
>We have seen this some problems with strange names of the attachments,
>like Ü
>
>Regards
>
>Thomas
>
>
>-----Ursprüngliche Nachricht-----
>Von: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Im Auftrag von
>Luca Martella
>Gesendet: Montag, 5. März 2007 16:32
>An: User questions and discussions a
>Betreff: Re: RE: [otrs] Truncated upload
>
>
>05-03-2007
>
>Thanks Andy for your answer! I've checked the config file and the
>max_allowed_packet is set to 16Mbytes... Unfortunately we had this
>problem even with attachments of 1 Mbyte :( 
>
>Luca Martella
>		Unilab S.r.l. Development Team
>		luca.martella at unilabsrl.it
>
>======= At 05-03-2007, 15.30.37 you wrote: =======
>
>>What is your max_allowed packet in your DB daemon?  Even though you use
>>the file system to store files, they still first go through the
>>web_upload_cache table before placed on the local file system.
>>
>>
>>If you are using MySQL its in the my.cnf file and a normal value is
>>something between 8-16mb.
>>
>>HTH,
>>
>>Andy Lubel
>>
>>-----Original Message-----
>>From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
>>Luca Martella
>>Sent: Monday, March 05, 2007 6:17 AM
>>To: otrs
>>Subject: [otrs] Truncated upload
>>
>>05-03-2007
>>
>>Hello all! I'm Luca from Italy. We have OTRS correctly configured on a
>>windows platform and we have a problem: all the files attached to a
>>ticket are truncated! Sometimes it truncated only 16 bytes, other times
>>even 20-30 kbytes. We use the file system to store the files.
>>
>>Does anyone have suggestions for this issue?
>>
>>Thanks in advance
>>
>>Luca Martella
>>		Unilab S.r.l. Development Team
>>		luca.martella at unilabsrl.it
>>
>>
>>
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>>=> http://www.otrs.com/
>
>
>
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