[otrs] How to re-open a closed ticket

[Jeff Baughn]

The easiest way is to add an internal note. Doing so allows you to set  
a new ticket state.

We usually re-open it and add a note as to why it's being re-opened.

Hope that is the answer you are looking for.

-Jeff

Quoting Kate Goodwin <kate.goodwin at uwa.edu.au>:

> Hi Bas - did you receive any response to this?  I would also like
to know
>
> Regards
> Kate
>
> Bas Rijniersce wrote:
>> Hello,
>> Must be something very, very simple.. But how do I re-open a
closed
>> ticket?
>> Bas
>>
>>
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