[otrs] How to re-open a closed ticket

[Salvador Manzo]

Queue settings, Follow Up Option = Possible will expose it in the Customer
interface and, I believe, allow responses to the item to reopen the ticket.


On 3/6/07 20:50, "Kate Goodwin" <kate.goodwin at uwa.edu.au> wrote:

> Hi Bas - did you receive any response to this?  I would also like to know
> 
> Regards
> Kate
> 
> Bas Rijniersce wrote:
>> Hello,
>>  
>> Must be something very, very simple.. But how do I re-open a closed
>> ticket?
>>  
>> Bas