[otrs] How to re-open a closed ticket

[Kate Goodwin]

Hi Jeff/Salvador

Thanks for your responses

Cheers
Kate

Salvador Manzo wrote:
> Queue settings, Follow Up Option = Possible will expose it in the Customer
> interface and, I believe, allow responses to the item to reopen the ticket.
>
>
> On 3/6/07 20:50, "Kate Goodwin" <kate.goodwin at uwa.edu.au> wrote:
>
>   
>> Hi Bas - did you receive any response to this?  I would also like to know
>>
>> Regards
>> Kate
>>
>> Bas Rijniersce wrote:
>>     
>>> Hello,
>>>  
>>> Must be something very, very simple.. But how do I re-open a closed
>>> ticket?
>>>  
>>> Bas
>>>       
>
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-- 

Kate Goodwin
Project Officer
Arts Multimedia Centre
University of Western Australia

Tel: +61 (0) 8 6488 2196
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