[otrs] RAW

[Umberto Nicoletti]

On 3/7/07, Michael Dahl <MD at amproduction.dk> wrote:
> Maybe.... :-D
>
> But I'm quite new to otrs :-)
>
> Will I have to move the 1500 mails in the RAW queue to the Junk queue myself, or will the postmaster filter handle that for me?
>

The filter applies only to new emails not to those already in otrs.
To delete those 1500 emails you have two options:

1) manually move them to junk and delete them with a generic task

2) delete them with a run-once generic task directly from RAW

Item 1 is safer because you won't accidentally delete a valid email
unless *you* choose to move it to Junk.
Item 2 is quicker, but might accidentally delete a valid email that is
also resident in the RAW queue. If you are sure this is not possible
just go for 2, otherwise stay on the safe route and opt or 1.

HTH,
Umberto

>
> - Dahl
>
> -----Oprindelig meddelelse-----
> Fra: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] På vegne af Umberto Nicoletti
> Sendt: 7. marts 2007 11:28
> Til: User questions and discussions about OTRS.org
> Emne: Re: [otrs] RAW
>
> > Then create a generic task which purges the Junk queue once in a while.
>
> Maybe you're just suffering from random attacks of blindness :-D
>
> Umberto
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