[otrs] How to re-open a closed ticket

[Bas Rijniersce]

Hi,

> Queue settings, Follow Up Option = Possible will expose it in 
> the Customer interface and, I believe, allow responses to the 
> item to reopen the ticket.

I had this option already enabled for all the queues, I tried an
internal note and that didn't trigger.
I'll wait for an external reply to see what happens, but I think that
also didn't open the ticket

Bas