[otrs] How to re-open a closed ticket

[Bas Rijniersce]

Hi,
 
> The easiest way is to add an internal note. Doing so allows 
> you to set a new ticket state.
 
> We usually re-open it and add a note as to why it's being re-opened.

Hmmm, that's strange.. My internal notes don't have a new state option?
Is there a config option for that somewhere?

> Hope that is the answer you are looking for.
 
> -Jeff

Tx!
Bas