[otrs] States and State Types

[John Blumel]

At 03:41 PM 3/7/2007, you wrote:

>You also specify a date and time when setting "pending auto close+"
>or "pending reminder", so I think the close/reminder time should be
>clear. http://doc.otrs.org/2.1/en/html/x992.html lists the default
>types, I think the names are all pretty self-explaining. What types
>are unclear to you?

Well, since I'm quite new to OTRS, and haven't spent much time 
actually working with the queue interface (mostly reading the 
manual), it wasn't clear how the types were linked in with user 
actions. I see now that the types are used to fill the lists on the 
pending, close, merge forms, and that there is a time associated with 
the pending actions. Thanks.

It's still not clear to me how to access "closed" tickets, or how a 
ticket becomes "removed".


John Blumel