Is there any special methods that I need to be aware of before I upgrade my install of OTRS from 2.1.4 to 2.1.6? -Jeff -- Jeff Shepherd Technical Specialist jeffs at tolisgroup.com TEL: 480-505-0488 x223 FAX: 480-505-0492 "Success usually comes to those who are too busy to be looking for it" - Henry David Thoreau (1817-1862)