[otrs] AW: AW:Markus Nagel

[Tabitha Stang]

Hello Markus,

I wasn't able to try this until today.  It works, vielen dank!

Mit Freundlichen Grüßen aus Köln :)

Tabitha Stang
cleverbridge AG

-----Ursprüngliche Nachricht-----
Von: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Im Auftrag von EDV
Tekomedia
Gesendet: Freitag, 2. März 2007 13:34
An: User questions and discussions about OTRS.org
Betreff: Re: AW: [otrs] top posting

Hello Tabitha,
I think you should take a look at the following Sysconfig entry:
Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose
and here at Ticket::Frontend::ResponseFormat
This should be the config part where you can edit your response format.
For me it worked
Greetings

EDV Tekomedia
Markus Nagel

Tekomedia GmbH
Castroper Str.12
D-44791 Bochum

T: +49 (0)234 8939-0
F: +49 (0)234 8939-28

-------------------------------------------------------
Tekomedia GmbH
Castroper Str. 12, 44791 Bochum
Reg.-gericht Bochum HRB 6537
St.- Nr.: 306 5867 0873
Geschäftsführung: Hans-Günter Oberlindober

Tabitha Stang schrieb:
> Hi,
> 
>  
> 
> I’m using „pre-canned responses” (using the “response” part of the admin
> section of OTRS), but it would be good to know how to modify all three
> in case I use the other two in the future.
> 
>  
> 
> Thanks!
> 
> Tabitha
> 
>  
> 
> ------------------------------------------------------------------------
> 
> *Von:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *Im Auftrag
> von *Salvador Manzo
> *Gesendet:* Donnerstag, 1. März 2007 19:49
> *An:* User questions and discussions about OTRS.org
> *Betreff:* Re: [otrs] top posting
> 
>  
> 
> Tabitha,
> Are you using pre-canned responses, auto-responses or notifications?
>  Those are the three possible areas where you would need to modify the
> response template, I believe.
> 
> 
> On 3/1/07 06:13, "Tabitha Stang" <stang at cleverbridge.com> wrote:
> 
> Hi,
>  
> My company is evaluating OTRS for use.  Unfortunately I’ve run into a
> major problem.  When I answer a test mail, the format is so:
>  
> =================================
> [salutation I created]
>  
> /[body of the customer mail]
> /
> [OTRS response that I chose]
>  
> [OTRS predefined signature I created]
> =================================
>  
> We need the format order to be “top-posted” as below:
>  
> =================================
> [salutation I created]
>  
> [OTRS response that I chose]
>  
> [OTRS predefined signature I created]
>  
> /[body of the customer mail]
> /=================================
>  
> How do we change this?
>  
> Thanks!
>  
> Tabitha Stang
> cleverbridge AG
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
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> => http://www.otrs.com/
> 
> 
> 
> -- 
> *Salvador Manzo*  [ 620 W. 35th St  •  Los Angeles, CA 90089   *e.
> *_manzo at usc.edu_ ]
> Auxiliary Services IT, Datacenter
> University of Southern California
> 818-612-5112
> /"The secret of happiness is freedom, and the secret of freedom is
> courage".
> /*Pericles' *Funeral Oration (431 BC)
> 
> 
> ------------------------------------------------------------------------
> 
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