[otrs] Line wrap setting?

[Salvador Manzo]

Anyone?  I can¹t for the life of me find the setting for this.  I am using
the default reply rule, with the text included being generated from
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<<OTRS_CONFIG_ScriptAlias>custom
er.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

The parameter details are
Http
{servername}.usc.edu:90
otrs

Consistently, the message is having a line break inserted immediately after
the OTRS_CONFIG_ScripAlias, making the link useless



On 3/1/07 11:46, "Salvador Manzo" <manzo at usc.edu> wrote:

> I¹ve been digging through SysConfig but can¹t seem to find where to set
> linewrap length for outgoing messages.  At the moment,  I have outgoing
> messages set to include the return URL for a given ticket.  However, the URL
> is being cut off just before the actual OTRS .pl file gets appended to the
> link.  So, instead of a working link, I¹m getting something similar to the
> following:
> 
> http://servername.usc.edu/OTRS
> Customer.pl...(etc)
> 

-- 
Salvador Manzo  [ 620 W. 35th St  €  Los Angeles, CA 90089   e.
manzo at usc.edu ]
Auxiliary Services IT, Datacenter
University of Southern California
818-612-5112
"The secret of happiness is freedom, and the secret of freedom is courage".
Pericles' Funeral Oration (431 BC)

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