Rif: Re: [otrs] Agent add Note and notifications

[Davide Bortolini]

Yes, but the customer didn't receive an email. It's only able to view 
note. I would like to notify the customer when a note is added!

Davide





Salvador Manzo <manzo at usc.edu> 
Inviato da: otrs-bounces at otrs.org
09/03/2007 17.20
Per favore, rispondere a
"User questions and discussions about OTRS.org" <otrs at otrs.org>


Per
"User questions and discussions about OTRS.org" <otrs at otrs.org>
CC

Oggetto
Re: [otrs] Agent add Note and notifications






You should also be able to change the note to note-external with the same
effect.


On 3/9/07 04:01, "David Sexton" <David.Sexton at sapphire.net> wrote:

> Hi Davide,
> 
> From my understanding, the purpose of notes is to add data to
> the ticket that agents can see, but the customer cannot. The 'Compose
> Answer (email) adds information to the ticket like a note, but also
> sends it to the customer.
> 
> Dave
> 
> -----Original Message-----
> From: Davide Bortolini [mailto:Davide.Bortolini at dopla.it]
> Sent: 09 March 2007 11:02
> To: otrs at otrs.org
> Subject: [otrs] Agent add Note and notifications
> 
> Hi,
> when i add a note to a ticket, by default the owner is notified. Is it
> possible to notyfy the customer too that someone added a note??
>